Tell us what you’re trying to do. The right specialist responds inside one business day — we don’t route through SDRs, and we don’t schedule a discovery call to schedule a discovery call.
A senior architect — not an SDR — reads every submission. Most replies go out within one business day; written assessments (migration, EDI audit, FHIR readiness) take five.
A senior architect confirms receipt and assigns the right specialist based on your intent and vertical. You get a name and an email reply — not an auto-responder.
Working session scheduled, or written-assessment intake form sent. NDA in place before any environment inventory is reviewed.
For assessments: the written deliverable in your inbox — tailored to your environment, with concrete next-step recommendations and your indicative timeline.
No. We send written work — assessments, reference architectures, working-session prep — before any sales conversation. If you only want the written deliverable and never want to take a call, that’s a valid outcome. Several customers ran two assessments with us before they were ready to schedule a meeting.
30 minutes by default, extendable if useful. We start with the question you brought; the architect maps it to the Art2link patterns that apply (or honestly tells you it’s not the right fit). You leave with a written summary of what we discussed and a tailored reference architecture sketch. No slides, no demo unless you request one.
No. Migration assessments, EDI partner audits, FHIR readiness reports, and architecture reviews are free. The written deliverable is yours to keep regardless of whether you proceed with Art2link — share it internally, send it to your auditor, use it to scope vendor RFPs.
Use the docs portal link above for product documentation. Enterprise support customers have a dedicated channel that’s in your onboarding pack. If you’ve lost the channel info, mail contact@art2link.com and we’ll route you within the hour.
Don’t. The form goes to our intake system; treat it as suitable for "we run BizTalk, 14 servers, want to talk." If you need to share environment diagrams, system inventories, or PHI/PII, we set up a dedicated secure channel after first contact — usually within 24 hours, NDA in place.
Yes. We work across multiple time zones. The "one business day" reply window is US Eastern by default, but if you’re in EU or APAC, mention it in the message and the assigned architect will work within your hours. Several of our practice leads are based outside North America.